Frequently Asked Questions
So, what's the difference between the Moderate Smoker and the Heavy Toker?
The Moderate Smoker is curated for those who don't need as many items and want to spend less. It costs $39.95 but costumers will receive $65+ worth of good stuff. The Heavy Toker will contain similar items but even more. It costs $55 and will have $85+ worth of goods.
Sounds great! What kind of things can I expect to receive in my CANNAKIT?
Our goal is to make sure you always have everything you need to get your smoke session on. Each month your CANNAKIT will be filled with a unique variety of smoking accessories. You will receive items such as lighters, papers, tips, hemp wraps, rolling trays, grinders, packing tools, cleaning items, etc... everything but the famous herb itself!
WAIT! If I subscribe to purchase my CANNAKIT for 3 months, will I be charged the entire amount at once or month to month?
When customers select the 3 kit option, they will receive 10% off. In order to offer the 10% discount, customers will be charged the total amount of 3 kits up front. This subscription will automatically renew but you are free to cancel anytime.
Hold on! Why should I subscribe to a CANNAKIT?
CANNAKIT is your exclusive accessories kit perfectly curated to suit your lifestyle. When you choose the 3 month option, you save 10% on either kit. This is a better option if you plan on ordering multiple CANNAKITs. You will save between $12 - $17 on every order.
Well... Can I cancel my subscription?
You can cancel your subscription at any time. Once you cancel your 3 kit subscription, it will not automatically renew and you will not be charged going forward.
If you decide to cancel your subscription after the first or second kit, you will still receive your third kit but your subscription will not renew going forward.
Dollar signs everywhere! Are prices in USD or CAD?
All prices listed on our website are in Canadian funds.
My uncle's colleague's friend's brother lives in the Maldives and wants to order a CANNAKIT. Do you ship worldwide?
No, unfortunately at this time we only ship throughout Canada.
I can't wait for my CANNAKIT to arrive. When will it be shipped out?
All orders are shipped out within 72 hours of processing your payment. If you purchased a 3 month kit, your order will ship the respective payment processing day for the frequency you chose.
For example, you purchase a 3 month kit on the 15th of the month with a frequency of every 2 months. Your first kit will ship within 48 hours of purchasing the 3 month kit. Your second kit will ship 2 months later within 72 hours of the 15th and so on.
I need my CANNAKIT ASAP! How long will it take for my order to arrive?
The standard shipping takes 3-7 business days within Canada. Delivery time is always an estimate as other factors from the carrier can have an impact. Your tracking number will be emailed to you when your order has been processed. For general orders from our store, we will ship orders out within 72 hours of receipt of payment.
New place, who dis? Can I change my shipping address?
Yes, no problem! Send us an email ASAP at email@example.com with your updated shipping information so we can make sure your kit gets to the right place!
How is shipping calculated if I subscribe for 3 months?
Currently, if you subscribe to a 3 month CANNAKIT, you will be charged shipping for each kit. The cost of shipping for each kit will be included in your total amount at checkout.
Oh, no. What happens if I received damaged product?
We will ship you a new product if you received a broken one. We always try to ensure our items are packaged safely, however, we are aware that these things can happen. Just kindly send us an email to firstname.lastname@example.org within 24 hours of receiving your item. Please include 2 different angled close ups & 1 wide range picture of the broken item. Please do not use the item if it's broken. Make sure the pictures are clear and free from clutter around the item. Please include your order number in the email along with the pictures.
I'm ready to purchase! What forms of payment do you accept?
We currently accept VISA, MasterCard, AMEX & Discovery. Thank you for your business!