Frequently Asked Questions
So, what's the difference between the Moderate Smoker and the Heavy Toker?
The Moderate Smoker is curated for those who don't need as many items and want to spend less. It costs $39.95 but costumers will receive $65+ worth of good stuff. The Heavy Toker will contain similar items but even more. It costs $55 and will have $85+ worth of goods.
Sounds great! What kind of things can I expect to receive in my CANNAKIT?
Our goal is to make sure you always have everything you need to get your smoke session on. Each month your CANNAKIT will be filled with a unique variety of smoking accessories. You will receive items such as lighters, papers, tips, hemp wraps, rolling trays, grinders, packing tools, cleaning items, etc... everything but the famous herb itself!
Dollar signs everywhere! Are prices in USD or CAD?
All prices listed on our website are in Canadian funds.
My uncle's colleague's friend's brother lives in the Maldives and wants to order a CANNAKIT. Do you ship worldwide?
No, unfortunately at this time we only ship throughout Canada and the USA.
I can't wait for my CANNAKIT to arrive. When will it be shipped out?
All orders are shipped out within 72 hours of processing your payment.
I need my CANNAKIT ASAP! How long will it take for my order to arrive?
The standard shipping takes 3-7 business days within Canada. Delivery time is always an estimate as other factors from the carrier can have an impact. Your tracking number will be emailed to you when your order has been processed. For general orders from our store, we will ship orders out within 72 hours of receipt of payment.
New place, who dis? Can I change my shipping address?
Yes, no problem! Send us an email ASAP at firstname.lastname@example.org with your updated shipping information so we can make sure your kit gets to the right place!
Oh, no. What happens if I received damaged product?
We will ship you a new product if you received a broken one. We always try to ensure our items are packaged safely, however, we are aware that these things can happen. Just kindly send us an email to email@example.com within 24 hours of receiving your item. Please include 2 different angled close ups & 1 wide range picture of the broken item. Please do not use the item if it's broken. Make sure the pictures are clear and free from clutter around the item. Please include your order number in the email along with the pictures.
I'm ready to purchase! What forms of payment do you accept?
We currently accept VISA, MasterCard, AMEX & Discovery. Thank you for your business!