Damages & Refund Policy
At CANNAKIT, we always try to ensure your products are packaged safely. Some of the products that we ship are fragile by nature and on occasion damages can take place during transit.
If you receive any damaged product in your shipment, we will ship you a new product. Kindly send us an email at firstname.lastname@example.org within 24 hours of receiving your item.
Please include two different angled close ups and one wide range picture of the broken item. Please do not use the item if it's broken. Make sure the pictures are clear and free of clutter around the item. Please include your order number in the email along with the pictures.
We will gladly cancel your order with a full refund if your order has yet to be processed. If your order has been processed and you still wish for a refund, you are welcome to ship it back at your own expense. Once we receive the order as is, we will issue you a refund for the cost of the box. The cost of shipping is absolutely non refundable.
If you no longer want your Surprise Smoke box, you can return it back to us at customers expense within 24 hours of receipt. Refunds will be given 3-7 business days after the kit is received back. A confirmation email will be sent to the customer confirming receipt of their CANNAKIT.